Shipping policy

Kumo Cases Shipping Policy

Free U.S. Shipping
Kumo Cases offers free standard shipping on all orders delivered within the United States.

Processing Times
Orders are typically processed within 1–3 business days. Once your order has been processed and shipped, you will receive tracking information when available.

Estimated Delivery Times
Most U.S. orders arrive within approximately 7–15 business days after shipment. Delivery times are estimates and may vary depending on destination, carrier delays, holidays, weather, or other circumstances outside our control.

Tracking Your Order
When tracking information becomes available, it will be sent to the email address provided at checkout. Please allow a short period of time for tracking updates to appear after shipment.

Incorrect Shipping Addresses
Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment.

Delayed Packages
Occasionally, packages may experience carrier or customs delays. If your tracking has not updated for an extended period or your order has not arrived within the expected timeframe, please contact us and we will help investigate the shipment.

Lost or Damaged Orders
If your order arrives damaged or appears to have been lost in transit, contact us with your order number and any relevant photos or tracking information so we can review the issue and determine the appropriate resolution.

Multiple Packages
In some cases, items from the same order may be shipped separately and arrive at different times.

Questions
If you have any questions about your shipment, please contact Kumo Cases through our Contact page.